Saturday, December 20, 2014

A640.9.2.RB_MedleyKim Leadership: Difficulties and Rewards


            Leadership; what does it actually mean? To the lay person, a leader takes charge. He or she rallies his or her followers. How many of us recall a scene from a movie that was truly inspirational, wherein the leader delivered a memorable line or speech? Remember, “Let’s win one for the Gipper”? How about, “All we have to fear, is fear itself”? These are the leaders and the words that reach a level whereby national attention is garnered, either through the silver screen, radio fireside chats, or Congressional addresses. Yet, within each community across this country, there are those leaders who wake up every morning and ask, what can I do to make a difference? Whether the difference sought is in the lives of employees, those living outside the community, or the community as a whole; leadership occurs every day and this project helped me to appreciate both the difficulties and rewards that come with the territory.
            I volunteered for Team Feed Flagler. This group was formed six years ago in response to families who could not afford to keep the water turned on at their home; let alone pay for a Thanksgiving Dinner. A former county commissioner organized the first event within a two week time frame; and, using two locations and $2500, managed to provide hot meals to the needy on Thanksgiving Day. At one point, eleven locations had been designated as hot meal sites; however, logistics were such hot food could not be adequately delivered to all sites, so, the total number of locations providing dinners was trimmed to four. In order to compensate, boxed-meals were developed. A frozen turkey, along with canned corn, green beans, peas, cranberry sauce, boxed stuffing and potatoes, and gravy provided homeless and needy families with groceries so they could prepare their own dinner. Last year’s boxed-meals totaled a little over 500; this year, 752 were distributed; although more than a 1,000 requests had been received.
            Volunteering provided benefits in a two-fold manner. First, there was an overwhelming sense of accomplishment and satisfaction of knowing a few short hours would help so many families. A dinner, often taken for granted by many to the point where some families no longer gather together, consisting of such minimalist items would provide not only nourishment; but, warmth, too. The second benefit was the ability to observe leadership in action. I wasn’t reading about skills, traits, styles, and theories; I was witnessing it. Leadership is not a perfect paradigm. Leaders are human beings and by history are flawed. The outreach for monetary contributions was a success. More than $20,000 was raised. Volunteers worked so diligently on the first day; a full second day was not necessary. The community gave when asked. Chicks with Cans collected more than 10,000 pounds of food, enough to fill 752 boxes and the shelves of the food pantries. Yet, more than 200 families had to be scratched off lists at the last minute and churches were scrambling to find creative solutions. The leader, although he had been present and engaged throughout, along with the second in command, were absent from the last meeting prior to hot meal and boxed-meal distribution days. I will never know if their presence could have led to phone calls, or instructions that would have allowed for the creation of more boxed-meals.

            There are some areas where I believe the incorporation of technology would allow for larger contributions and a better way to organize the lists of those who need food, so that final deletions can be averted. There will be a post-event meeting in January, and I will present my observations. Regardless of the concerns I observed, more than 1500 were served either a hot meal, or given a boxed-meal. That in and of itself is a testament to Team Feed Flagler and its mission of bringing Thanksgiving Day Dinner to a community that has suffered throughout the economic downturn. Commissioner Nate McLaughlin was this year’s leader. I have seen his servant leadership qualities before and he brought those to Team Feed Flagler. A county team, consisting of those from County Administration, and the local area churches demonstrate two entities such as government and religious institutions can come together to make a difference in the community. Commissioner McLaughlin’s style, along with other on the team, did rally the outside vendors and volunteers in a manner that impacted the lives of many. My criticisms are minimal. The benefits from having the opportunity to not only volunteer; but, to observe leadership and all it entails, are ones that will last a lifetime. 

Sunday, December 14, 2014

A640.8.2.RB_MedleyKim - 9 to 5


            In the video presentation, “Why We Have Too Few Women Leaders”, Facebook COO, Sheryl Sandberg, proffers reasons including self-talk and words shared with others (TEDWomen, 2010). She makes mention of a few other topics, like training programs, mentoring, and flex-time; but, does not provide an in-depth discussion. The subject of flex-time caught my attention and caused me to remember the film, 9 to 5, starring Lily Tomlin, Dolly Parton, and Jane Fonda. This was the first time I had heard of flex-time.
            Violet, Tomlin’s character, implemented many new and innovative policies in the absence of the male boss, played by Dabney Coleman; one of which was flex-time. At the end of the film, you can see the two female employees, who benefit from flex-time. So, as Sandberg discussed facts such as one-third of married senior managers are women with children; and that women are dropping out of the work force, often times to have children, it seemed to me flex-time would be a reasonable response if the goal is to keep women at the table (TED Women, 2012).
            In an article titled, “(Flex) Time is Money”, by Barney Olmsted (1987), companies such as Levi Strauss, Wells Fargo, and Apple employed workers who shared jobs, the essence of flex-time. What is flex-time? It is the term given to flexible work schedules that allow for staggering beginning and ending work times while still maintaining a standard forty-hour work week (Olmsted, 1987). The article coincides with the time-frame of 9 to 5. Employers were looking for ways to offer flexibility with scheduling and manage time in a more efficient manner (Olmsted, 1987). Those behind the movement are the baby boomers, who, unlike the generations before them, want more time for family and more choices for how they spend their time (Olmsted, 1987). Given the information put forth by Sandberg, wherein women are often face with choices between family and career, or having to care for elderly parents, it stands to reason women would support flex-time, since the vast majority of women working outside of the home have a child younger than age one, or provide a minimum of at least ten hours per week for elderly care (Olmsted, 1987; TEDWomen, 2012). Flex-time also helps address the dislocation that occurs when women exit the workforce because of children and/or care for aging parents, as women are able to maintain their employability, while providing care (Olmsted, 1987). Olmsted provided information relevant in 1987, is it still relevant today?
            By 1998, a survey of 1700 employees, the results of which are discussed by Luke (1998) in an article titled, “Employees thrive on flex-time”, found that flex-time relieved stress, helped increase productivity, and pleased both bosses and babies. According to Luke (1998), flex-time was not a barrier to promotions and of those surveyed, 78% of workers and 90% managers said promotion chances were the same or improved. The Detroit News published a story by Steve Pardo (2002) that chronicles John Conley and his Brighton, Ohio vehicle rental service. Conley employs ten people where some work ten hour shifts, based on their lifestyles (Pardo, 2002). In a survey conducted by the Brighton and Howell Chambers of Commerce, asking employees what they found important, flex-time was found at the top of their list (Pardo, 2002). The key is for employers to reject the rigidity of a forty-hour, nine to five, work week, and begin to embrace the different options of flex-time (Pardo, 2002). A person in need of flex-time, who also coaches a team sport, may bring leadership qualities and skills to a shared job (Pardo, 2002). Working mothers are master multi-taskers; and, that experience travels with them (Pardo, 2002).

            Speaking from experience, I wish flex-time had been option when my older children were younger. The closest I came was an early Friday; we got off of work at 1 o’clock on Friday afternoons. It was great. I could be home to meet the children from school. We could plan outings. As a woman, it was hard when the kids got sick. My first job is that of a mom; yet, I knew others counted on me, too. A nine to five day left me rushing home in time to grab dinner and get the kids to either baseball or cheerleading practice. There were days I met myself coming a going on the roadways. By the time the kids were put to bed and chores around the house were done, my day would end with putting myself to be, only to get up the next day and do it all over again. I can see why women would choose to leave the workplace, raise the kids, and then return. I can also see Sandberg’s point as to what women lose when they take that route. Look at the skill sets that either change or become rusty. I think Lily, Dolly, and Jane had the right idea and why In enjoyed researching flex-time. Working 9 to 5 is not the best way to make a living. 

Sunday, December 7, 2014

A640.7.3.RB_MedleyKim_Grandfather and a Hershey Bar


            After reading the article, “How to Answer Case Study Questions”, I find the recommendations are not that different from what I do, and have been doing, on a regular basis. King (n.d.) outlines six basic steps consisting of: finding practice tests and completing them to become more familiar with the case study, relaxing the day of the test, reading and listening for the topic sentence in order to provide the best possible answer, focusing on the overall meaning of the case and scope of the issue, imagining and visualizing the problem and scenario, and slowing down. With the exception of the first two, which do not apply as I am not prepping for a test, the remaining four are steps I am currently taking as I prepare to write my Service-Learning Project.
            The first two steps, finding practice tests, and the relaxing the day of a test, have been a part of my study habit since high school. It became a crystal-clear method when I took my driver’s license test. I had taken it once before. My father drove me to the driver’s license office. I passed the written segment; it was the driving test that was my downfall. I had a car without power steering and the three-point turn became a five-point nightmare. Needless to say, I was devastated. It was my grandfather who drove me to my second test. He never once mentioned the test. He stopped at the local Handy-Way convenience store and bought me a Hershey bar. He had completely managed to get my mind off of the test so that when the three-point turn presented again; I was able to master it. Since that time, the day of a test begins with a relaxation routine that always includes a Hershey bar. As I begin to gather my thoughts for the final paper, I find myself focusing on the third point, answering the question that is being asked.
            I have read the instructions and prompts for the Service-Learning project; today, I re-read it and began to underline the key areas of analysis that are to be included. I underlined key concepts and topics that are to be in the final paper. I have also started re-reading my journal entries as this will help me to remember and organize my thoughts. After identifying major elements, I then follow those points outlined in number four, focusing on what the study question means. In other words, what is the extent of the case study and the problems presented, and, do I understand the nature of the study? In order to have a clear understanding, I sent my instructor an e-mail so I would know the format to be followed. 
            As I have stated before, I am a visual person. I do quite a bit of imagining and visualizing. I try to put myself in the described situation and ask myself what I would do in that situation. It has led to quite a few conversations I have with myself; ones wherein I answer myself, too. This process reminds me of the episode of The Big Bang Theory wherein Sheldon Cooper is perplexed by a string theory problem. He eventually takes a job as a waiter to get his mind off of the problem at hand. His answer becomes clear after he drops a tray of dishes and sees the answer in his mind. By walking away, or by performing some other chore, like laundry, my mind focuses on something else; but, the wheels continue to turn in the background. That is usually when ideas come to me and I quickly jot them down. This process also helps me with King’s (n.d.) final point, slowing down. Many times I am not certain how to address a prompt; so, diversion allows me time to think and come back with a cleared mind. Shopping is another method I use when I am working on a project. Even if I do not buy something, the break away from the project at hand allows me to slow down. 

            For me, all of King’s (n.d.) points hold validity as they make sense. They are applicable to any class or case going forward; and they are very much a part of my own routine. Practice tests take the mystery out of test taking and help me to be better prepared. I am constantly re-reading and going in search of other sources that will help me have a better understanding of the entire problem that is before me. I imagine the scenario and try to put myself in the situation. I slow down. It is amazing what happens when you allow yourself to walk away and breathe. Finally, I have never tested well when I am a ball of nerves. I am forever grateful to my grandfather who first taught me the art of relaxation before any type of test. I honor his memory and the lessons learned each time I have coffee and a Hershey bar before a test. 

Tuesday, December 2, 2014

A640.6.5.RB_MedleyKim_Trusting Ferguson Is Not A Manipulation


            For more than a week, I have watched the media coverage of the grand jury’s decision in the Ferguson, Missouri case, wherein a police officer faced, and later exercised, the decision of the use of deadly force in order to subdue a suspect in a robbery. Had the story been portrayed with this generic approach, in all likelihood none of us would have any interest in the story; much less know the location of Ferguson. Unfortunately, manipulation has been used almost from the very beginning to fan the flames of racism and social injustice; thereby forming a narrative through which the current leader of the free world, President Obama, can tell a story.

            According to the proponents of authentic leadership, Wong and Cummings (2009), “honesty, integrity, and high ethical standards” are the fundamental principles of a leadership style that came about as a response to the many ethical scandals that captured headline after headline for the past decade (as cited in Earnhardt, 2014; Rowe & Guerrero, 2013). The escapades of Enron and Martha Stewart had left a bad taste in the mouths of many; leading to vocal cries for more trustworthy and genuine leaders. As with any force for good, there is an equal force for bad, the dark side. Critics of authentic leadership recognize this and see this style as offering many the opportunities to inspire followers through manipulation and deceit, rather than through ethics and truth (Earnhardt, 2013). As I began to read and research, in order to respond to this week’s moment for reflection, the story coming from Ferguson, and more importantly from the President, helped with my understanding of the two statements regarding trust and manipulation.

            Leadership, overall, is a process that takes place between leaders and followers such that the leader influences a group of people in order to reach a common goal (Rowe & Guerrero, 2013). The trust camp is captured by DuBrin (2010), “authenticity is about being genuine and honest about your personality, values and beliefs as well as having integrity” (as cited in Rowe & Guerrero, 2013, p. 299). Note the genuineness and the honesty are about the leader’s values and beliefs; not the situation facing the followers. Proponents believe the authenticity demanded by the masses in the wake of the unethical practices that came to light through a voracious news media is represented by leaders that are trustworthy, transparent, and trying to do what is right (Rowe & Guerrero, 2013). Their honesty is so refreshing and uplifting, and such a one-eighty from the practices of Enron’s executives, followers trust, are influenced, and work with the leader to achieve the common goal. By using the Ferguson news as an example; authentic leadership came from the members of the grand jury. Although the story began in August of 2014, with the robbery committed by Michael Brown and the subsequent shooting by Officer Wilson, which led to Brown’s death, the two paths of authentic leadership came with the announcement on Monday, November 24, 2014.

            My husband and I had been watching FOX News, as we typically do. News media outlets, radio, television, and Internet, had been anticipating a decision from the grand jury for about a week and a half. I remember the breaking news when the Governor of Missouri had activated the state’s National Guard, in anticipation of the decision, presumably as a way to prevent a repeat of the violence that took place in August. Prior to the grand jury’s decision, many media organizations had reported that Officer Wilson had engaged in racial profiling; and, while confronting Michael Brown, Brown had raised his hands up, in a surrendering fashion, and, Wilson, in an act of aggression against a black youth, shot Brown in an execution style manner. I also remember other commentators, specifically Limbaugh and Hannity, cautioning with regards to a rush to judgment and challenging reporters to report facts. If only the trust side of authentic leadership had been followed, by both the media and the President; perhaps Ferguson businesses would still be standing.

            The grand jury returned a decision of no bill; a decision not to indict Officer Wilson. Having been a member of the Flagler County Grand Jury, I understood the task those twelve people undertook. They were not chosen for this specific case. Like most grand juries, they were selected in advance. I know here in Flagler, jurors serve for a term of one year. I did not agree with the judge’s decision to release the demographics of the jury, 9 white and 3 blacks, as I believe this would only add to the manipulation of the storytellers. The prosecutor did not ask for a specific rendering. He had his team present all of the evidence and witnesses and gave the grand jury five separate options, should they find some level calling for an indictment against Wilson. I know the threshold for a grand jury to return an indictment is much lower than that of a trail jury to find beyond a reasonable doubt; so, when the final decision was announced, my first reaction was the evidence presented overwhelmingly refuted the narrative, and the story, that had been developed and told since August.

            I remembered the statement made by Obama, while he was vacationing in Martha’s Vineyard in August. I went back and watched it again. Having read Auvinen, Lämsä, Sintonen, and Takala (2013) and their definition of manipulation “a way of exerting influence in which the target does not know that she or he has been influenced”, I could begin to see why critics are concerned with the dark side of authentic leadership (p. 416). According to Dick (1978):

               The basic tool for the manipulation of reality is the manipulation of words. If you
               can control the meaning of words, you can control the people who must use the
               words (as cited in Auvinen et al., 2013, p. 416).

Although the storytelling, a critical element for manipulation and subsequent deceit of followers, began in Ferguson, with Brown’s accomplice and his reports of Brown’s ‘hands up, don’t shoot’ attempt to surrender, the tale continued from the pulpit of the President. First, the President chose to comment on the shooting at the same time he was updating Americans about the actions of ISIS against Christians trapped on a mountain top. He further embellished by saying this [the Ferguson unrest] all started with the loss of a young, eighteen year old, with parents who will never be able to hold their child again. It was not until the detailed reporting, post grand jury decision, that I learned just how big this child was; more than 6 feet in height and almost weighing 300 pounds. Obama further added there would be varying accounts as to what happened that night, equality under the law is paramount, and his Department of Justice would be working in concert with local authorities to insure justice. From August to November, the manipulation of words, by Sharpton, Farrakhan, and other leaders of the African-American community, led to a control of the people; such that, Ferguson became the poster child for racial profiling, and, absent a decision by the grand jury to indict Wilson, Brown would be viewed as yet another black child gunned down by a white policeman.

            When the shooting took place, how many journalists took the wait and see approach? How many said we needed to wait for all the evidence to be collected and for all of the investigations to be completed? We heard from the Brown family attorney, multiple times. They were represented by the same attorney that represented Trayvon Martin’s family. Remember what the President had said about Trayvon? If Obama had a son, he’d look like Trayvon. We scarcely heard from the Ferguson Police Department or the prosecutor during the investigation. Likewise, we did not hear from Officer Wilson. Isn’t this the normal process? Crime scene information is often withheld from the public so that when witnesses do come forward, officers know the information is not simply being regurgitated by witnesses from news accounts. Remember the beer summit at the White House? The President, without demonstrating balanced processing, defined by Rowe and Guerrero (2013) as listening to and processing positive and negative information in an objective manner, accused the police of “acting stupidly” and attributed their actions to racial profiling. Does the story sound familiar?

            During the Ferguson reporting period, many black leaders compared that which happened to Brown to that which happened to Emmett Till. I was stunned when I heard this. I know the story of Emmett Till. He was fourteen, not from the South, accustomed to be able to speak to white girls; and, was tortured and killed for simply being a young boy inspired by a young girl. Whether or not Till saw the color difference and acted just to see the reaction from Southerners is something we may never know; I choose to believe his actions were nothing more than those of a young boy. Now contrast that to the Ferguson story. The main story is that of Brown, a “gentle giant”, who was purposely profiled by this white officer and summarily shot, execution style, even after he raised his hands and said don’t shoot. As noted by Auvinen et al. (2013), storytelling is a way to forget inconvenient facts and embellish history. How many knew of Brown’s height and weight? How many knew that ten minutes before the shooting, he and his accomplice had robbed a local store? Was it his first brush with the law? How many were aware that Brown had reached inside Wilson’s patrol car and attempted to take Wilson’s weapon from him? Did you know Brown was shot by Wilson while Wilson was still in the car? Finally, how many of us knew Brown turned, faced Wilson, lowered his upper body to resemble that of a charging bull; and, after repeated warnings to stop, was shot from the front, not in the back, by Wilson? As I am writing this, I remember Obama’s reaction to the jury’s decision. Again, I reviewed it again, too.

            My husband and I watched the President deliver his remarks. Quite honestly, each of us expected the grand jury to deliver its decision after the President had signed the Executive Order for Illegal Immigration, so that his story would be circumvented by another, in this case, the Ferguson story. Obama’s body language was significantly different than that from August. He was visibly angry with the decision. Although I do not have any proof, and I have not read any of his books, I suspect Obama truly believes in the automatic racial profiling narrative that ensues when blacks are either arrested or shot by white policemen. Likewise, he believes divisions of deep distrust exist between communities and the cops across the country. I do not have any doubt this exists to some degree; however, not the degree being told with this story. The portion of his remarks from that night, that struck me, were those regarding the assumption the decision was the grand jury’s to make, and, it was understandable why many were angered by the decision. This was a perfect opportunity for a leader to use trust and tell the story from that perspective. A chance to explain the grand jury process as a whole; and, rather than the prosecutor listing all the details that led to the decision; the President could have told the American people the real story of Ferguson.


            Auvinen et al. (2013) indicate manipulation is “an umbrella concept” for intentional behavior that includes: lying, misleading, providing disinformation, and misinformation (p. 417). Trust, on the other hand, is being honest and trustworthy, even if the information before you goes against inner beliefs. While preparing for another of this week’s assignment, I learned about Chapman and what he did when faced with an economic downturn. He was honest with his employees and developed a furlough program that spread the suffering of a few across the organization so that layoffs were averted. Think of the hope, confidence, and optimism this gave to his followers. Now, contrast this with the story from Ferguson. Obama, journalists, and African-American leaders forgot history, repeated a false narrative, and are still seeking their version of justice through the ongoing Department of Justice investigation for a crime the officer did not commit. He did not racially profile Brown, neither did the Cambridge police, the other party invited to the beer summit. He did not shoot Brown execution style, neither did Zimmerman shoot Trayvon in an execution style. Because actions and words were manipulated to fit a preconceived narrative, racial profiling still exists across America, the followers were deceived and influenced in such a way that more than twenty businesses were burned, resulting in a loss to the black community, as more than ninety percent of the businesses that burned were owned by African-Americans. The story has even reached the NFL, with a few St. Louis Rams entering the stadium in the hands up, don't shoot model; while former NBA player, Charles Barkley, attempts to use trust to tell the story. Both paths of authentic leadership influence people in a way that achieves a common goal. The questions, posed by Auvinen et al (2013), "what a leader does? ... How a leader does things? ... Why a leader does things?" are easily connected to the golden circle described by Sinek. What is the purpose for telling the Ferguson story with manipulation? How is the leader confronting serious issues with manipulation? Why does the leader feel the need to manipulate and deceive? If this leadership style was born from the ashes of Enron; then, Auvinen et al (2013) are correct with their calls to openly discuss the dark side of authentic leadership as a way to recognize and avoid its trappings.